BOOKING & RESCHEDULING POLICY

Your session time is reserved just for you. To keep things simple and fair, all sessions are prepaid by Stripe (any credit card or supported method) or by arranging an e-Transfer to Gary Robert Frank.

Refunds

• If you request a refund within 48 hours of booking, and at least 48 hours before your scheduled session, you will receive a full refund.

Rescheduling

• Your first change is free if you rebook within 7 days.

Late Cancellations

• If your first session is cancelled with less than 48 hours’ notice and not rebooked within 7 days, a $90 fee will be deducted to cover preparation and administration, and the balance refunded.

Repeated Late Cancellations

• If a rebooked session is cancelled again with less than 48 hours’ notice, the full payment will be kept to cover service and administration. A new booking with full payment will be required to continue.

Practitioner Cancellations (Force Majeure)

• In rare cases where The Frank Approach must cancel or reschedule due to illness, emergencies, or circumstances beyond our control, your session will be rebooked at no cost, or refunded if rebooking is not possible.

Packages

• Packages must be used within 12 months of purchase unless otherwise agreed in writing.

NOTE: These guidelines above help you commit to change and support your internal contract with yourself as part of your development and transformation. They also respect our schedule and keep the process smooth and focused on your success.

ACCESSIBILITY STATEMENT

At The Frank Approach, clarity and growth go hand in hand. I want this website and practice to be clear, usable, and welcoming, so you can focus fully on your own progress.

If you ever encounter a barrier… whether it’s with the site, the words, or the way information is shared, please contact me at gary[at]thefrankapproach[dot]ca. Respect and accountability come from working together, and your feedback helps me keep improving this space for everyone.

DISCLAIMER

The Frank Approach provides Certified Hypnotherapy for personal growth and lifestyle change, including confidence, stress reduction, habit change, motivation, and performance.

• This is not medical or psychological treatment.

• We do not diagnose, prescribe, or treat conditions like depression, PTSD, OCD, bipolar disorder, eating disorders, or suicidal thoughts. Please consult a licensed medical or mental health professional for clinical concerns.

• While many clients experience meaningful improvements, outcomes cannot be guaranteed. Your results depend on your own engagement, commitment, and follow-through.

• We operate in British Columbia, Canada under Canadian law.

• Hypnotherapy itself does not cause harm. The practitioner acts as a guide while your conscious and subconscious work out a new contract for moving into what serves your future vision.

CONFIDENTIALITY & INFORMED CONSENT

During our work together, you are always in full control. Hypnotherapy is a safe, natural process… your mind will only accept suggestions aligned with your well-being, and you will naturally return to full awareness if an external need arises.

Everything you share with me is private and stored securely. While I am not a regulated health professional, I follow the principles of PIPEDA (Canada’s privacy law) to protect your personal information. I will only disclose information if required by law; for example:

• if a child under 19 may be at risk of abuse or neglect, or

• if an adult, who is under guardianship, in a care facility, or otherwise unable to seek help on their own may be at risk of abuse or neglect, or

• if there is an imminent risk of serious harm to yourself or others.

In all other situations, what you share remains between us. If past experiences of harm or abuse are disclosed, I am not legally required to inform authorities. My role is to provide space for healing and, if you choose, to guide you toward resources that support your empowerment.

To keep our work safe and effective, you are responsible for disclosing any medical, psychological, or medication-related information that may be relevant. The Frank Approach is not liable for any effects or limitations arising from information that is withheld or undisclosed.

Recording Sessions

Sessions are not normally recorded. At times, an audio recording may be made for your review or to help me reflect and track progress in our work together. All recordings remain the property of The Frank Approach and are for your personal use only. They may not be copied, shared, or distributed without written permission. Recordings can also be securely deleted upon request. If you would like a copy, please let me know at or before the start of the session.

INTELLECTUAL PROPERTY

All scripts, recordings, written materials, and branded content provided by The Frank Approach are the exclusive intellectual property of Gary Robert Frank.

They are shared with you for your personal use and growth only. They may not be copied, reproduced, published, or distributed in any form without prior written permission.

The Frank Approach retains all rights under the Copyright Act of Canada (R.S.C., 1985, c. C-42). Unauthorized use may result in legal remedies, including statutory damages of up to $20,000 per work infringed, as well as injunctions and recovery of legal costs.

This protection allows me to keep creating unique resources for clients while ensuring the integrity and safety of the work.

JURISDICTION & GOVERNING LAW

All services provided by The Frank Approach are offered under the laws of British Columbia and Canada.

By booking a session, package, or program, you agree that any dispute, claim, or legal matter arising from these services will fall under the exclusive jurisdiction of the courts of British Columbia, Canada.